Frequently Asked Questions

FAQ Category

Why do my email messages and discussion posts disappear once I read them?

FAQ Answer: To show previously read email or discussion postings, select "All" next to display.

Is there an orientation for online courses?

FAQ Answer: Orientation tutorial videos are provided by the DSCC Help Desk. A link to the videos can be found in the How to Get Started section of the DSCC eLearn course homepage, on the Help Desk webpage, or by going directly to the Tutorials page at www.dscc.edu/tutorials. If you need further assistance, please contact the DSCC Help Desk at 731-288-7780 Dyersburg Campus or 901-475-3177 Jimmy Naifeh Center or 731-222-5180 Gibson County Center. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.

What if I don't have equipment needed at home to access an online course?

FAQ Answer: All of Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed. Of course, to be successful in an online course, you must have reliable access to either a DSCC lab or a computer with Internet access.

What are the computer requirements for online classes?

FAQ Answer: Each online course may have specific requirements, depending on the course. You should check the Course Syllabus to ensure your PC meets the specifications for the course. Generally, however, you should have a computer that has a Windows XP or better operating system, 512MB of RAM, 80GB Hard Drive, and a processor speed of at least 700 Mhz.

Can I work at my own pace or do I need to follow a class schedule?

FAQ Answer: Online courses follow the same schedule as traditional courses. These are not self-paced courses. Students follow an outline of topics, turn in assignments and take exams on dates scheduled in the course by the instructor. For example, an instructor makes an assignment due on July 8th. The student may work on the assignment any time (night or day). As long as the student turns the completed assignment in by July 8th, the student has met the instructor's expectations.

Can I access my DSCC eLearn (D2L) course(s) from home?

FAQ Answer: Yes, provided you have Internet access at home. In fact, you can access your DSCC eLearn courses from any computer anywhere provided it has an Internet connection.

Who do I contact if I am having trouble with DSCC eLearn (D2L)?

FAQ Answer: For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 in Dyersburg or 901-475-3177 in Covington or 731-222-5180 in Trenton. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu

I can't view my quizzes, discussion postings, or download links.

FAQ Answer: Pop-up blockers can stop you from using several DSCC eLearn (D2L) tools correctly. Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and toolbar browser programs (such as Google and Yahoo toolbar). Even Windows XP Service Pack (SP2) includes a popup blocker for Internet Explorer 6. This feature can potentially cause problems with DSCC eLearn (D2L). To adjust the pop-up blocker settings in Internet Explorer, 1) Click on Internet Explorer 2) Click on the Tools tab at the top of the page to open a drop down menu, 3) click on Pop-up Blocker, 4) click on Pop-Up Blocker Settings. This will allow you to add this site to your browser. For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 in Dyersburg or 901-475-3177 in Covington or 731-222-5180 in Trenton. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.

What is an Access Code?

FAQ Answer: A Student Access Code is a series of letters and numbers that allow you to access course content (called an e-Pack) selected by your instructor. Student Access Codes are often confused with MyDSCC IDs or DSCC eLearn (D2L) IDs, but they are not the same. If you are having trouble with your Access Code, please contact your instructor.

When I click on my Instructors attachment (like a PowerPoint presentation), I cannot open it. Why?

FAQ Answer: To open non-webpage (html) attachments, you need to have that program installed on the computer where you are trying to open it. If you are opening a PowerPoint file, you need to have PowerPoint or PowerPoint Viewer installed on your computer. If you need access to a computer with Microsoft Office, you can visit one of the campus labs. For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 in Dyersburg or 901-475-3177 in Covington or 731-222-5180 in Trenton. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.