Frequently Asked Questions

FAQ Category

If I have a question or complaint about my instructor in an online course, who do I contact?
FAQ Answer: You should first talk to your instructor directly. If you still have unresolved issues, you should feel free to speak to the Division Dean or contact the Distance Education Coordinator at 731-286-3292.
Are Hybrid courses designed for specific students?
FAQ Answer: Hybrid courses are designed for busy students who need a flexible schedule and can replace some on-campus time with online study or students who prefer some personal contact with the instructor and other students.
How much computer and internet experience do I need to succeed in an online or hybrid course?
FAQ Answer: You need some experience navigating and using the internet. Important skills include knowing how to download files, attach document files to e-mail, and use word processing software. Your instructor will provide you with an orientation to the class on the first scheduled class meeting and an online orientation is available to learn to use Online Classes for your online your class.
What if I don't have equipment needed at home to access a Hybrid course?
FAQ Answer: All of the Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed.
Do students get the same information and content in a Hybrid course as they would in an on-campus course?
FAQ Answer: The education you receive from a Hybrid class is the same: however, due to the nature of online learning you may experience the course in a different format. A format that best transmits the learning experience through online media.
Will the face-to-face class always meet on the same day in an online or hybrid class?
FAQ Answer: Yes. The day the class meets on campus will be posted in the course schedule and these dates and times will remain the same throughout the semester.
Which is the best browser for DSCC eLearn (D2L)?
FAQ Answer: DSCC eLearn (D2L) is best viewed with Microsoft Internet Explorer, Firefox, or Safari. All Online class users should go through the system check located on the DSCC eLearn page which can be accessed at www.dscc.edu.
Can I defer my fees?
FAQ Answer:

Students enrolled for Fall or Spring semester may request deferment of up to 50% of their fee balance (after any financial aid or fee waivers are deducted). The minimum down payment of 50% of the fee balance plus the deferred plan service fee are due by the payment due dates as outlined on the Important Financial Aid and Payment Dates. The amount deferred will be payable in two monthly installments due as is outlined on the Important Financial Aid and Payment Dates. An additional late payment charge of $25 will be assessed for each installment not paid on or before the due date. For more information you may contact the Business Office at 731-286-3310.

Does DSCC offer any assistance with purchasing textbooks?
FAQ Answer: Yes, DSCC has a Book Voucher program for enrolled students whose financial aid is in excess of tuition and fees. A Book Voucher may be used in any DSCC Bookstore. To apply for a Book Voucher, complete the application available in your MyDSCC account.
How will I know if I have a Book Voucher?
FAQ Answer: Go to MyDSCC. View student account activity. The amount of the book voucher will be listed as either a VBKS Financial Aid Book Voucher or LBKS Loan Book Voucher. If you do not have access to a computer, you may contact the Business Office at 731-286-3310 for this information.