Frequently Asked Questions

FAQ Category

Can I carry over my allotted amount of print copies if I do not use them all this semester? How about print copies that I paid for?
FAQ Answer: Copy totals begin anew each Fall semester. Any allotted or purchased copies that you have remaining after the Fall and Spring semesters can be carried over and added to the allotted amount of copies you have for that next semester. Your account is zeroed out at the end of the summer session and a fresh allotment is given for the next fall semester.
I dropped a Tuesday/Thursday class and added a Monday/Wednesday class. Why do I owe fees?
FAQ Answer: If the class added is the same as the class that was dropped , then the fees should remain the same. However , if you drop 3.0 hr class and add a 4.0 hr class , then the fees will increase. Additionally , a DSCC class that is exchanged with a RODP class will result in an increase in fees because there are additional fees associated with RODP classes. If your schedule change was due to an institution cancellation, your fees will be corrected.
I dropped my classes before the first day of class. Why do I owe money?
FAQ Answer: Unless you dropped BEFORE the first day of the term, you will not be eligible for 100% refund of any payments made towards that term. Also, any refunds apply to tuition ONLY. All fees are NON-REFUNDABLE.
Where do I pay my fees?
FAQ Answer: Fees can be paid in the Business Office, the One Stop in the Student Center, the Jimmy Naifeh Center, or at the Gibson County Center. Fees can be paid online at www.dscc.edu or payment can be mailed to DSCC Business Office , 1510 Lake Road , Dyersburg , TN 38024. If you have any questions call 731-286-3350.
Do students get the same information and content in an Internet course as they would in an on-campus course?
FAQ Answer: The education you receive from an online class is the same: however, due to the nature of online learning you may experience the course in a format that best transmits the learning experience through online media.
Why do my email messages and discussion posts disappear once I read them?
FAQ Answer: To show previously read email or discussion postings, select "All" next to display.
Is there an orientation for online courses?
FAQ Answer: Orientation tutorial videos are provided by the DSCC Help Desk. A link to the videos can be found in the How to Get Started section of the DSCC eLearn course homepage, on the Help Desk webpage, or by going directly to the Tutorials page at www.dscc.edu/tutorials. If you need further assistance, please contact the DSCC Help Desk at 731-288-7780 Dyersburg Campus or 901-475-3177 Jimmy Naifeh Center or 731-222-5180 Gibson County Center. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.
What if I don't have equipment needed at home to access an online course?
FAQ Answer: All of Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed. Of course, to be successful in an online course, you must have reliable access to either a DSCC lab or a computer with Internet access.
What are the computer requirements for online classes?
FAQ Answer: Each online course may have specific requirements, depending on the course. You should check the Course Syllabus to ensure your PC meets the specifications for the course. Generally, however, you should have a computer that has a Windows XP or better operating system, 512MB of RAM, 80GB Hard Drive, and a processor speed of at least 700 Mhz.
Can I work at my own pace or do I need to follow a class schedule?
FAQ Answer: Online courses follow the same schedule as traditional courses. These are not self-paced courses. Students follow an outline of topics, turn in assignments and take exams on dates scheduled in the course by the instructor. For example, an instructor makes an assignment due on July 8th. The student may work on the assignment any time (night or day). As long as the student turns the completed assignment in by July 8th, the student has met the instructor's expectations.