Frequently Asked Questions

FAQ Category

If I have a question or complaint about my instructor in an online course, who do I contact?

FAQ Answer: You should first talk to your instructor directly. If you still have unresolved issues, you should feel free to speak to the Division Dean or contact the Distance Education Coordinator at 731-286-3292.

Are Hybrid courses designed for specific students?

FAQ Answer: Hybrid courses are designed for busy students who need a flexible schedule and can replace some on-campus time with online study or students who prefer some personal contact with the instructor and other students.

How much computer and internet experience do I need to succeed in an online or hybrid course?

FAQ Answer: You need some experience navigating and using the internet. Important skills include knowing how to download files, attach document files to e-mail, and use word processing software. Your instructor will provide you with an orientation to the class on the first scheduled class meeting and an online orientation is available to learn to use Online Classes for your online your class.

What if I don't have equipment needed at home to access a Hybrid course?

FAQ Answer: All of the Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed.

Do students get the same information and content in a Hybrid course as they would in an on-campus course?

FAQ Answer: The education you receive from a Hybrid class is the same: however, due to the nature of online learning you may experience the course in a different format. A format that best transmits the learning experience through online media.

Will the face-to-face class always meet on the same day in an online or hybrid class?

FAQ Answer: Yes. The day the class meets on campus will be posted in the course schedule and these dates and times will remain the same throughout the semester.

Which is the best browser for DSCC eLearn (D2L)?

FAQ Answer: DSCC eLearn (D2L) is best viewed with Microsoft Internet Explorer, Firefox, or Safari. All Online class users should go through the system check located on the DSCC eLearn page which can be accessed at www.dscc.edu.

Why can't I print in the LRC?

FAQ Answer: Each student is given 450 sheets per semester to use for printing. If you have used all of your available prints , you will need to purchase more sheets at the Business Office on the Dyersburg Campus or an off-campus center office. Cost is 10 cents per sheet. If you still have prints available and cannot print , contact the DSCC Business Office front desk at 286-3310. Members of the community are also allowed to use the printers in the Learning Resource Center: the cost is 10 cents per sheet and may be purchased at the Help Desk in the Learning Resource Center.

Who do I speak with about Dual-Enrollment?

FAQ Answer: Contact your high school guidance counselor or DSCC's Assistant Director of Recruitment at 901-475-3132.

What if I lose something on campus?

FAQ Answer:

DYR:

Glover Room 259 (English Suite)
Gym- Office 137 (Laurie Jones office)
Student Center- One Stop
CAB –Teresa Adams
Eller- Front desk
LRC- Front desk
Math – Administrative Assistant (Stacie Purvis)
Security Bank – Continuing Ed

GCC: – Front desk

JNC:

Naifeh Building – Front desk
Baptist Memorial Healthcare Academic Building – Front Desk
SC/LRC – LRC Circulation Desk