Frequently Asked Questions

FAQ Category

I dropped a Tuesday/Thursday class and added a Monday/Wednesday class. Why do I owe fees?
FAQ Answer: If the class added is the same as the class that was dropped , then the fees should remain the same. However , if you drop 3.0 hr class and add a 4.0 hr class , then the fees will increase. Additionally , a DSCC class that is exchanged with a RODP class will result in an increase in fees because there are additional fees associated with RODP classes. If your schedule change was due to an institution cancellation, your fees will be corrected.
I dropped my classes before the first day of class. Why do I owe money?
FAQ Answer: Unless you dropped BEFORE the first day of the term, you will not be eligible for 100% refund of any payments made towards that term. Also, any refunds apply to tuition ONLY. All fees are NON-REFUNDABLE.
Where do I pay my fees?
FAQ Answer: Fees can be paid in the Business Office, the One Stop in the Student Center, the Jimmy Naifeh Center, or at the Gibson County Center. Fees can be paid online at www.dscc.edu or payment can be mailed to DSCC Business Office , 1510 Lake Road , Dyersburg , TN 38024. If you have any questions call 731-286-3350.
What is MyDSCC?
FAQ Answer: MyDSCC is the student's gateway to online student services including registration for classes , fee payments , grades , class schedules , and much more. The system is available 24 hours a day , 7 days a week. Log on to www.dscc.edu and click the red MyDSCC button.
How do I log into MyDSCC account?
FAQ Answer: When you apply for admission , a letter containing your log in information will be mailed from the Office of Records to you. You need to safeguard this letter. To access MyDSCC , go to www.dscc.edu and click the large red My DSCC button. Once you log into MyDSCC , you can change your password but not your User name. Be sure to remember any changes you make.
What is my User ID and Password?
FAQ Answer: Your User ID and password were mailed to you after you applied for admission. If you have forgotten your User ID or password , please contact the help desk at 731 288 7780.
Do students get the same information and content in an Internet course as they would in an on-campus course?
FAQ Answer: The education you receive from an online class is the same: however, due to the nature of online learning you may experience the course in a format that best transmits the learning experience through online media.
Why do my email messages and discussion posts disappear once I read them?
FAQ Answer: To show previously read email or discussion postings, select "All" next to display.
Is there an orientation for online courses?
FAQ Answer: Orientation tutorial videos are provided by the DSCC Help Desk. A link to the videos can be found in the How to Get Started section of the DSCC eLearn course homepage, on the Help Desk webpage, or by going directly to the Tutorials page at www.dscc.edu/tutorials. If you need further assistance, please contact the DSCC Help Desk at 731-288-7780 Dyersburg Campus or 901-475-3177 Jimmy Naifeh Center or 731-222-5180 Gibson County Center. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.
What if I don't have equipment needed at home to access an online course?
FAQ Answer: All of Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed. Of course, to be successful in an online course, you must have reliable access to either a DSCC lab or a computer with Internet access.