Frequently Asked Questions
Who do I contact if I need technical assistance in my online course?
FAQ Answer: For course related issues, you should contact your course instructor. For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 Dyersburg Campus or 901-475-3177 Jimmy Naifeh Center or 731-222-5180 Gibson County Center. You may also contact the Help Desk by e-mail at firstname.lastname@example.org
How is attendance taken in a hybrid course?
FAQ Answer: Attendance for the class meeting on campus will follow the same policy as a traditional class. An online class absence may be identified as a missed assignment or inactivity in the course site, which the instructor is able to track. It is up to the instructor to determine their specific grading and attendance standards, which should be listed in their syllabus.
If I have a question or complaint about my instructor in an online course, who do I contact?
FAQ Answer: You should first talk to your instructor directly. If you still have unresolved issues, you should feel free to speak to the Division Dean or contact the Distance Education Coordinator at 731-286-3292.
Are Hybrid courses designed for specific students?
FAQ Answer: Hybrid courses are designed for busy students who need a flexible schedule and can replace some on-campus time with online study or students who prefer some personal contact with the instructor and other students.
How much computer and internet experience do I need to succeed in an online or hybrid course?
FAQ Answer: You need some experience navigating and using the internet. Important skills include knowing how to download files, attach document files to e-mail, and use word processing software. Your instructor will provide you with an orientation to the class on the first scheduled class meeting and an online orientation is available to learn to use Online Classes for your online your class.
What if I don't have equipment needed at home to access a Hybrid course?
FAQ Answer: All of the Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed.
Do students get the same information and content in a Hybrid course as they would in an on-campus course?
FAQ Answer: The education you receive from a Hybrid class is the same: however, due to the nature of online learning you may experience the course in a different format. A format that best transmits the learning experience through online media.
Will the face-to-face class always meet on the same day in an online or hybrid class?
FAQ Answer: Yes. The day the class meets on campus will be posted in the course schedule and these dates and times will remain the same throughout the semester.
Which is the best browser for DSCC eLearn (D2L)?
FAQ Answer: DSCC eLearn (D2L) is best viewed with Microsoft Internet Explorer, Firefox, or Safari. All Online class users should go through the system check located on the DSCC eLearn page which can be accessed at www.dscc.edu.
I did not know I enrolled in an RODP course. I dropped the class immediately (after the 100% refund period). Can I get a refund for the RODP technology fee?
FAQ Answer: Unfortunately, no. DSCC makes every attempt to ensure that RODP courses are clearly marked in the course catalog and the schedule.