Frequently Asked Questions
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What is an Access Code?
FAQ Answer: A Student Access Code is a series of letters and numbers that allow you to access course content (called an e-Pack) selected by your instructor. Student Access Codes are often confused with MyDSCC IDs or DSCC eLearn (D2L) IDs, but they are not the same. If you are having trouble with your Access Code, please contact your instructor.
When I click on my Instructors attachment (like a PowerPoint presentation), I cannot open it. Why?
FAQ Answer: To open non-webpage (html) attachments, you need to have that program installed on the computer where you are trying to open it. If you are opening a PowerPoint file, you need to have PowerPoint or PowerPoint Viewer installed on your computer. If you need access to a computer with Microsoft Office, you can visit one of the campus labs. For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 in Dyersburg or 901-475-3177 in Covington or 731-222-5180 in Trenton. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.
Why aren't all my courses available in DSCC eLearn?
FAQ Answer: Access to courses inside DSCC eLearn (D2L) is available to students on the first day of class. If the semester has officially begun and you still do not have access, make sure you are still enrolled in the course. Nonpayment and other holds could be preventing you from accessing your course. Please contact the Business Office at 731.286.3306 for questions regarding the payment of fees or holds.
Can I send DSCC eLearn (D2L) email to people in another DSCC eLearn (D2L) class or to people's personal email accounts?
FAQ Answer: No: DSCC eLearn (D2L) email stays within the DSCC eLearn environment and is not the same as a student's school email or personal email accounts. A student can email the instructor and anyone else in the class, but cannot email outside of the class.
How do I find my DSCC eLearn (D2L) username and password?
FAQ Answer: For technical assistance with online classes such as finding your username and password, contact the LRC Help Desk at 731-288-7780 for the Dyersburg Campus, 901-475-3177 for the Jimmy Naifeh Center or 731-222-5180 for the Gibson County Center. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.
Will I have an opportunity to evaluate the course and the instructor for an online class?
FAQ Answer: It is very important that you complete a course evaluation at the end of each semester. Your instructor will provide you with a link to an online evaluation. When you submit the evaluation, it goes to a database in the Distance Education office and your evaluation is anonymous.
How is attendance taken in an online course?
FAQ Answer: An online class absence may be identified as a missed assignment or inactivity in the course site, which the instructor is able to track. Please view the official DSCC Attendance Policy for specific details.
How do I access my online class?
FAQ Answer: Online Classes may be accessed by going to www.dscc.edu, clicking on Online Classes, and logging in with your Dyersburg State student account credentials (username and password). Once you are logged in, you will see your course list. Click on the course name to enter the class. For technical assistance with online classes, contact the LRC Help Desk at 731-288-7780 on the Dyersburg Campus or 901-475-3177 at the Jimmy Naifeh Center or 731-222-5180 at the Gibson County Center. You may also contact the Help Desk by e-mail at helpdesk@dscc.edu.
Will there be any on-campus meetings for online courses?
FAQ Answer: Other than the possible proctored examination, internet course work is done completely online.
Are all tests and quizzes taken online for online courses?
FAQ Answer: Yes, all tests and quizzes are taken online. Some instructors may require students to come to the nearest campus to take online proctored tests or quizzes. Instructors should provide you with all of the necessary information about scheduling a proctored examination.