Frequently Asked Questions
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Why do I have a hold on my account?
FAQ Answer: Several circumstances may cause a hold to be placed on your account. A hold may be due to unpaid fees such as deferred payment plan installment, parking citations, academic holds, or failure to adhere to other DSCC policies/regulations. To view the hold information, Log into MyDSCC, Click on the Student Tab, Banner Self-Service, Student, Student Records. Click on the link View Holds. Included in the hold information is the office that set the hold. Please contact that office to find out why the hold was placed on your account. You may also contact the Admissions office at 731-286-3350 if you have further questions.
When will my loan money be available?
FAQ Answer: Loan checks are applied to the eligible students accounts once DSCC receives the money from the lender. It may take as long as 4 weeks for a loan to be processed. Do the loan application process by the Financial Aid priority date to assure your information gets processed before the payment due dates.
Why do I have to pay for auditing a class?
FAQ Answer: DSCC policy states that students enrolling in regular college classes as auditors will pay the same fees as those enrolling for credit. See page 56 in the DSCC catalog.
Can I carry over my allotted amount of print copies if I do not use them all this semester? How about print copies that I paid for?
FAQ Answer: Copy totals begin anew each Fall semester. Any allotted or purchased copies that you have remaining after the Fall and Spring semesters can be carried over and added to the allotted amount of copies you have for that next semester. Your account is zeroed out at the end of the summer session and a fresh allotment is given for the next fall semester.
I dropped my classes before the first day of class. Why do I owe money?
FAQ Answer: Unless you dropped BEFORE the first day of the term, you will not be eligible for 100% refund of any payments made towards that term. Also, any refunds apply to tuition ONLY. All fees are NON-REFUNDABLE.
I will be late to class or will not be able to come to class. Who do I report to?
FAQ Answer: You need to contact your instructor to ask permission to come into class late. Some instructors will not allow students to enter after class begins. You can also notify your instructor if you are unable to meet a class , and be sure to ask if you can get the next assignment so that you will be prepared when you return to class.
How do I request my Dyersburg State transcript or enrollment verification?
FAQ Answer: You may mail (1510 Lake Road , Dyersburg , TN 38024) or fax (731-286-3325) your request to the Office of Records. Please include your name, Banner ID, SSN or birth date, your signature and where you would like your transcript sent. There is no charge. It will take approximately three days to process your request.
Where can I find more information on student-related policies and concerns?
FAQ Answer: The DSCC Catalog and Student Handbook is published yearly and is available online at www.DSCC.edu. Students can also contact the Office of Student Services for more information at 731-286-3240.
Are firearms allowed on campus?
FAQ Answer: No. It is a felony if a weapon of any type (Shotguns, Bows, Rifle, Pistol, etc.) is discovered, including weapons used during hunting season. All weapons are prohibited: DSCC observes a zero tolerance policy.
I received this letter but I don't know what it said. What do I do?
FAQ Answer: The letterhead or envelope should tell you what department sent you the letter as well as a contact number. If you still do not know , please contact the Office of Student Services at 731-286-3350.