Frequently Asked Questions
How do I go about getting a prerequisite hold removed from my account?
FAQ Answer: You will need to discuss your request with the applicable academic dean. You may contact the Office of Records at 731-286-3350 for contact information.
I did not receive a requested transcript. Who do I talk to?
FAQ Answer: If the transcript is for your personal use, you can print an unofficial copy by logging into MyDSCC and selecting Self Service Banner. If you have requested a transcript to be sent to another institution and the institution has not received it, please call the One Stop at 731-286-3350.
Can I take a class without receiving credit?
FAQ Answer: Yes , students wishing to audit a class may do so on a space available basis. An application for admission is required and fees are the same as for a credit class. Students may also change from credit to audit by the published deadline in the course schedule. Students under the age of 17 cannot audit a course without the permission of the academic dean offering the desired course.
Who should I contact if I see a college employee being abusive or wasteful?
FAQ Answer: To report an instance of fraud , waste or abuse , you may contact any DSCC official or supervisor or DSCC Internal Audit at 731.286.3237. You may also call the TBR Audit Hotline at 615.366.4441. You may view the entire DSCC Fraud , Waste and Abuse policy on our website at www.dscc.edu. Click on the Current Students tab , then click the Campus Security Report link on the left-hand side of the page , then click on Fraud , Waste & Abuse under Quick Links.
Do students get the same information and content in an Internet course as they would in an on-campus course?
FAQ Answer: The education you receive from an online class is the same: however, due to the nature of online learning you may experience the course in a format that best transmits the learning experience through online media.
Why do my email messages and discussion posts disappear once I read them?
FAQ Answer: To show previously read email or discussion postings, select "All" next to display.
Is there an orientation for online courses?
FAQ Answer: Orientation tutorial videos are provided by the DSCC Help Desk. A link to the videos can be found in the How to Get Started section of the DSCC eLearn course homepage, on the Help Desk webpage, or by going directly to the Tutorials page at www.dscc.edu/tutorials. If you need further assistance, please contact the DSCC Help Desk at 731-288-7780 Dyersburg Campus or 901-475-3177 Jimmy Naifeh Center or 731-222-5180 Gibson County Center. You may also contact the Help Desk by e-mail at firstname.lastname@example.org.
What if I don't have equipment needed at home to access an online course?
FAQ Answer: All of Dyersburg State locations have computer labs and resource centers with open lab hours where the courses may be accessed. Of course, to be successful in an online course, you must have reliable access to either a DSCC lab or a computer with Internet access.
What are the computer requirements for online classes?
FAQ Answer: Each online course may have specific requirements, depending on the course. You should check the Course Syllabus to ensure your PC meets the specifications for the course. Generally, however, you should have a computer that has a Windows XP or better operating system, 512MB of RAM, 80GB Hard Drive, and a processor speed of at least 700 Mhz.
Can I work at my own pace or do I need to follow a class schedule?
FAQ Answer: Online courses follow the same schedule as traditional courses. These are not self-paced courses. Students follow an outline of topics, turn in assignments and take exams on dates scheduled in the course by the instructor. For example, an instructor makes an assignment due on July 8th. The student may work on the assignment any time (night or day). As long as the student turns the completed assignment in by July 8th, the student has met the instructor's expectations.